‘Our Cash Went to Something’: Customers Hunt for Bankrupt Crypto Exchange’s Missing Millions

On a rainy January day, Jason Campbell drove for three hours from his home in Quebec City to a two-story office building in the Montreal suburb of Laval. He thought he would be picking up $1,000—in cash—he had stored at cryptocurrency exchange QuadrigaCX.

But the door of a suite on the building’s second floor was locked and the office wasn’t occupied. Mr. Campbell dialed the number he had been given. A man answered, refused to give his name, and said he had no money for Mr. Campbell.

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